Service Policy & Terms

All products shipped by PairHarmony are guaranteed to be new and original, meeting international quality standards including CE, CB, UL, RoHS, REACH, and Energy Star certifications.

• Standard warranty period: 3 years from delivery date
• Pre-shipment quality testing and inspection conducted on all orders
• Incoming material inspection complies with RoHS and REACH standards
• Manufacturing tolerance maintained at ±0.1mm precision

Minimum Order Quantity: MOQ varies by product specification. Contact our sales team for specific requirements.

OEM/ODM Services: We accept customization requests with detailed specifications including size, parameters, and performance goals. Our engineering team will develop solutions tailored to your business objectives.

Lead Time: Standard products available from warehouse inventory can be shipped within 3-5 business days. Custom orders require 30-90 days depending on complexity.

Inspection Upon Delivery: Customers must confirm receipt and inspect products immediately. Report any damage with photographic evidence within 3 days of delivery.

Defective Items: Notify us within 3 days of delivery if items are defective. All returns must be in original condition to qualify for refund or replacement.

Shipping Costs: Buyer is responsible for return shipping costs unless the defect is verified as manufacturing fault.

Resolution Timeline: Customer service responds within 1-4 hours. Solutions provided within 24-48 hours of claim verification.

We partner with leading international carriers including DHL, FedEx, UPS, and TNT to ensure reliable delivery at competitive rates.

Shipping Origin: All products ship from our facility in Nanjing, China (No. 96, Shuangzha Road, Jianye District, Nanjing 210012).

Tracking: Tracking information provided within 24 hours of shipment.

Insurance: Available upon request for high-value orders.

PairHarmony specializes in serving B2B clients with substantial procurement needs:

• Brand owners, wholesalers, and large retailers
• Companies with annual procurement volume exceeding USD $5 million
• Businesses operating in Belt and Road Initiative markets
• Organizations requiring OEM/ODM customization services
• Partners seeking long-term supply chain relationships

Payment terms are negotiated based on order volume and partnership history. Standard terms include:

• New customers: 30% deposit, 70% before shipment
• Established partners: Net 30-60 days available upon approval
• Accepted methods: T/T, L/C, Western Union
• Currency: USD, EUR, CNY

Response Time: 1-4 hours during business hours (GMT+8)

Communication Channels:

• Email: info@phmip.com
• Phone: +86 177 1286 6268
• Fax: +86 025 8562 6818
• Skype: phmippower

Customer Satisfaction: Your feedback is essential to our continuous improvement. We encourage all customers to confirm receipt and provide feedback on product quality and service experience.